We have an opening in our Customer Service department for an Customer Service Representative 1 . We are passionate about the environment while delivering life sustaining, high quality Company Confidential service to families and communities. We embrace progress, provide training & development to inspire success in Company Confidential aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K). Company Confidential is a hybrid work opportunity, meaning that employees are eligible to work remotely for part of the work week, dependent on job function and business needs.
Job Description
The Customer Service Representative, is responsible for providing excellent customer service by responding to customers who contact the company via inbound calls in a professional and efficient manner and satisfactorily resolving their concern. Company Confidential could include arranging service or emergency response, interpreting customer records and account history, finding information on the Internet such as assessor information or credit card Company Confidential, and interpreting customer accounts, including transfers, billing, and collections. Provide excellent customer service by answering customer calls through the call center. Interpret customer records and account history to Company Confidential to customer inquiries and complaints regarding transfers, billing, service, collection and payments. Utilize Customer Information System to access data and/or generate reports. Connecticut Company Confidential Company is committed to providing a safe workplace. Company Confidential position is responsible for learning, following and ensuring compliance with all safety rules. Company Confidential includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body’s rules and regulations. Additional responsibilities as assigned. Minimum Qualification High school diploma or equivalent required. Demonstrated excellent customer service experience required. Must be fully proficient at intermediate level or above in MS Office Outlook. Experience with proprietary Customer Information System (CIS) strongly preferred. JD Company Confidential experience a plus. Excellent data entry skills, includes speed and accuracy. Attention to detail critical in all aspects of duties is required. Thorough knowledge of Company rules and regulations preferred. Excellent interpersonal and communication skills required. Strong organizational skills.
Compensation
Type Hourly Wage
Compensation
Range Grade 3 - Hourly $ 23.99 - 38.41 Primary Work Location 93 West Main Company Confidential Clinton, Connecticut, 06413 United States Work Environment and Physical Demands Code B - Blend EEO Statement Our company provides equal Company Confidential (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws. Apply To Company Confidential Job