About Minder Minder is a growing national telehealth company specializing in neuropsychological and psychological evaluations for conditions such as ADHD, autism, traumatic brain injury, Alzheimer’s disease, and stroke. Many patients wait months—or even more than a year—for these evaluations. Through Minder’s telehealth model, patients can often be scheduled within weeks. We are seeking a Company Confidential Healthcare Customer Service & Patient Retention Representative to guide patients through intake, answer inbound calls, coordinate appointments, explain insurance and financial responsibility, and help patients remain engaged throughout the evaluation process. Company Confidential is not a cold-calling or lead-generation position. However, sales and retention skills are important. Patients may have concerns after learning their estimated financial responsibility or out-of-pocket cost. Company Confidential representative will explain the available information, address concerns, discuss applicable options, and help patients make informed decisions about maintaining their appointments.
Responsibilities
Answer inbound patient calls and Company Confidential to questions professionally and compassionately Guide patients through intake forms, consent documents, insurance information, medical records, and other requirements Track outstanding intake items and ensure patients are prepared for their evaluations Explain verified insurance benefits, estimated financial responsibility, payment options, and Company Confidential requirements Address patient concerns and reduce avoidable cancellations Schedule and reschedule evaluations, readiness checks, and feedback sessions Explain what patients should expect throughout the evaluation process Accurately document patient interactions, requirements, and next steps Resolve or appropriately escalate Company Confidential, intake, billing, and technical issues Collaborate with Minder’s clinical, administrative, billing, and technical teams Meet performance standards for responsiveness, accuracy, intake completion, appointment retention, and patient satisfaction Requirements: At least two years of healthcare customer-service, patient-intake, patient-access, or medical-Company Confidential experience Experience handling a high volume of inbound calls Excellent communication and a warm, professional phone presence Strong organization, follow-through, and computer skills Ability to manage multiple patients, tasks, and deadlines Comfortable explaining insurance benefits and patient financial responsibility Prior sales, retention, or objection-handling experience preferred Fluent English; Spanish is a plus Quiet, distraction-free home workspace Schedule and Remote Expectations: Company Confidential, 40 hours per week Company Confidential through Friday, generally between 9:00 a.m. and 6:00 p.m. Pacific Time Must remain available by phone and computer during assigned hours Minder provides a company computer with software supporting security, compliance, productivity, and work-related usage reporting Growth Opportunity: As Minder grows, high-performing team members may have opportunities to improve patient-intake and retention processes, train new employees, and advance into senior or team-lead positions. Compensation + Benefits: Base salary: $50,000 annually Target performance bonus: $250 per month, or $3,000 annually On-target annual compensation: $53,000 Medical, dental, and vision insurance 401(k) with employer match Paid time off Company-provided computer Fully remote position Job type: Company Confidential Work location: Remote Apply To Company Confidential Job